Shipping and Delivery

Shipping & Delivery Policy – FreezeDryerMachine.ca

Last updated: November 2025

Our commitment at FreezeDryerMachine.ca is to deliver fast, reliable, and transparent shipping for all orders across Canada. Whether you’re purchasing a Harvest Right dryer, Blue Alpine, or Lanphan freeze drying machine, our goal is to ensure your order arrives safely and on time.

1. Order Processing Time

All orders are processed within 1–5 business days after payment confirmation.
You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Please note:

  • Orders placed on weekends or holidays will be processed the next business day.
  • High-demand items or large equipment may require additional processing time.
  • Some used or refurbished freeze dryers may ship from alternate warehouses.

2. Shipping Across Canada

We proudly ship nationwide, including to all provinces and territories within Canada.

Delivery areas include:

  • Ontario, Quebec, British Columbia, Alberta, Saskatchewan, Manitoba
  • Nova Scotia, New Brunswick, Prince Edward Island, Newfoundland, and Labrador
  • Northern Territories (Yukon, Nunavut, Northwest Territories)*

*Please note that remote or rural areas may experience longer delivery times or additional fees.

3. Shipping Methods & Carriers

We partner with trusted carriers to ensure safe and timely delivery, including:

  • Canada Post
  • Purolator
  • FedEx
  • UPS

For larger items like freeze dryers, delivery may be completed via freight shipping.
All shipments include tracking and may require a signature upon delivery.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product weight and dimensions
  • Shipping destination
  • Chosen delivery method

Occasionally, promotional free shipping offers may be available on select freeze dryers or accessories.
Shipping fees are non-refundable unless the error is on our part.

5. Estimated Delivery Time

Estimated delivery time after dispatch:

  • Local (Ontario/Quebec): 2–5 business days
  • Western Canada: 5–8 business days
  • Atlantic Canada: 5–10 business days
  • Northern Territories: 10–14 business days

These are estimated timeframes and may vary due to weather, carrier delays, or seasonal demand.

6. Tracking Your Order

Once your order is shipped, you’ll receive an email with:

  • Your tracking number
  • Carrier name
  • Estimated delivery date

You can use this information to monitor your shipment in real time.

7. Damaged or Missing Packages

If your package arrives damaged:

  1. Take clear photos of the box and product.
  2. Please reach out to us promptly at support@freezedryermachine.ca with your order number and photos.
  3. Do not discard the packaging or product until we provide next steps.

We’ll work with the carrier to resolve the issue quickly and may arrange a replacement or refund if applicable.
If we lose your shipment, we will help you file a carrier claim and ensure a resolution.

8. International Shipping

At this time, FreezeDryerMachine.ca ships exclusively within Canada.
Please contact us for assistance or a referral to an authorized international partner if you are located outside Canada and wish to purchase a freeze dryer.

9. Freight Deliveries (Large Equipment)

For larger freeze dryers or commercial equipment:

  • Freight deliveries will be made curbside or at your nearest accessible location.
  • Customers are responsible for safely moving the equipment indoors.
  • Please inspect your delivery upon arrival and report any visible damage before signing.

10. Incorrect Shipping Information

Please double-check your address before finalizing your order.
FreezeDryerMachine.ca is not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.

If you notice an error, contact us within 24 hours of placing your order so we can correct it before shipping.

11. Delays Beyond Our Control

While we make every effort to meet delivery timelines, we cannot be held liable for delays caused by:

  • Weather conditions
  • Carrier disruptions
  • Customs or border issues
  • Natural disasters or strikes

We’ll notify you promptly if such delays occur and provide updated delivery information.

12. Contact Information

For any questions regarding shipping or delivery, please contact our support team:

📧 Email: support@freezedryermachine.ca
🌐 Website: https://freezedryermachine.ca